They know how the system works... do you?

Frequently Asked Questions: Medical

Is there any point seeing a doctor after an auto accident if I don't think I was injured?

It's a good idea to have a comprehensive medical exam done as soon as possible even if you don't think you were injured. Not only can serious injuries occur without being visible or obvious, unless you're checked out by a doctor and her observations clearly documented, ICBC or another auto insurer may deny that ...more >>



I didn't realize I'd been injured until a month after my accident. Can I still get accident benefits from ICBC for my injury?

In general, to eligible for accident benefits your injuries must arise and be documented by a doctor within 20 days of your accident. This time limit may be waived if you can prove that you injury or disability was caused by the accident. ICBC may refuse to provide you with accident benefits if you didn't notify them of your accident promptly ...more >>



Will health issues I had prior to my accident affect my insurance claim?

In some cases, yes. In an effort to minimize the value of your claim, ICBC may review your past medical records looking for pre-existing health issues to blame your accident-related problems on. If you don't fully disclose all pre-existing health conditions to ICBC and the health-care professionals who assess you, ICBC may take the position that you've deliberately tried to hide this and could be lying about other things as well ...more >>



My adjuster wants me to be examined by a particular doctor (or rehab therapist). Do I have to see the recommended doctor (or therapist)?

You have the right to be treated by your own health-care providers. However, if you file a claim for accident benefits, ICBC can insist that you be examined by a doctor, dentist, physiotherapist or chiropractor of their choice. If you refuse to see an ICBC medical advisor, or you refuse to undergo treatment an ICBC medical advisor recommends ...more >>



ICBC won't pay for medical-rehab treatment my doctor recommends. Should I still undergo the treatment - and if so, how can I get them to pay for it?

It's important for your health and well-being for you to follow your doctor's recommendations. It's also crucial for your insurance claim. If you ignore your doctor's suggestions, ICBC may claim that you haven't made a sufficient effort to recover, so you're not entitled to accident benefits or compensation. The fact that ICBC won't pay for your treatment upfront isn't a valid excuse for not doing it, even when ...more >>



How do I know if I have a whiplash injury?

Whiplash injuries can occur in low-velocity collisions and rear-enders as well as in serious accidents. How badly you're injured will depend in part on whether you tensed up for the accident or were relaxed; what kind of car you were in; where and how you were sitting; whether your seatbelt and headrest were properly adjusters; and the angle and speed ...more >>



I haven't felt right since my accident. I can't concentrate or think clearly. I'm not sleeping well. What can I do about this?

These problems can arise after an accident even when you're not injured. They may be caused by post-traumatic stress disorder (PTSD), anxiety, depression, an increased sense of vulnerability, or a mild brain injury. Your understanding of the world may be shattered. You may blame yourself for the accident even if you weren't at fault or feel guilty ...more >>

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Auto Accident Survivor's Guide for British Columbia

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Check with a lawyer before seeing an ICBC medical advisor or examiner (including a physiotherapist, OT or psychologist). ICBC uses people who can be counted on to minimize claimants’ injuries and disabilities.

Read the book for tips on how to protect yourself with an ICBC doctor or therapist.

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Rod Lloyd-Smith, MD McGavin Sports Medicine Center, UBC

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